Terms and Conditions

Last UpdatedAugust 31, 2026

Operator and scope

Yalla Araby is operated by Mohamed Megehed as a Swiss sole proprietorship (Einzelfirma), at Rathausgasse 1, 3011 Bern, Switzerland. Contact: info@yalla-araby.com; +41 79 867 44 44. These Terms cover our website, accounts, consultations, live lessons, courses and digital learning resources offered to customers worldwide. An enquiry, quiz or free consultation does not itself create a paid order or guarantee availability. If you act for an organisation, you must have authority to do so. Accepting these Terms does not give consent to optional analytics, advertising or promotional messages. Our Privacy Policy explains personal-data processing; optional choices are separate.

Your order and course access

The applicable offer and order confirmation specify the course or resource, format, price, currency, taxes and charges, payment timing, access period, and any scheduling, cancellation or rescheduling conditions. Review these details before committing to a purchase. Do not assume that access is permanent, that missed lessons can be credited, or that a subscription is included unless the offer expressly says so. Agreed purchase-specific conditions form part of your contract, subject to mandatory law. A later confirmation or policy update cannot silently introduce new charges or remove existing statutory rights. Contact us before paying if a material term is unclear. Purchased digital resources are to be made accessible immediately after successful payment confirmation. If access is missing or a resource does not work, contact info@yalla-araby.com with the order reference so we can investigate and resolve the problem. Do not send payment-card details. Immediate access does not, by itself, waive statutory withdrawal rights. This support route does not replace or restrict any legal remedy or withdrawal method described below. When you submit consultation details, we automatically save the coarse device type and operating system reported by your browser with your enquiry for internal booking analytics. No additional cookie or device fingerprint is used. Detection may be incomplete or inaccurate.

Adults and parent-managed learning

Account holders and contracting customers must be at least 18. Children must not register independent accounts. A parent or legal guardian creates and manages the adult account and may manage multiple child learner profiles, bookings and purchases within it. The adult must be authorised to supply the child's information and supervise use of the service. Parents or legal guardians handle all account administration, bookings, purchases and communications. Children use the service only to join scheduled lessons or access learning resources, such as children’s videos, under their parent’s or guardian’s supervision. We provide live Arabic teaching online and, where agreed, in person, as well as digital learning resources. Progress depends on participation, preparation and individual circumstances; we do not guarantee a particular learning outcome. You are responsible for a suitable device, connection and respectful learning environment.

Learning materials and permitted use

Our website, branding, course materials, recordings and resources belong to Yalla Araby or their licensors. Purchased access is a personal, non-exclusive, non-transferable licence for the authorised learner's education, including a child learner managed by the purchasing parent. Except where mandatory law allows it or we agree in writing, you must not redistribute, sell, sublicense, publish or record protected materials, share credentials, remove rights notices or make content available to unauthorised people. Unauthorised use may result in proportionate suspension or termination and legal action.

Confidentiality and sensitive information

Our ordinary services are not designed for classified information, state secrets, diplomatic communications, security plans, official credentials or protected government records. Do not submit or discuss these through forms, email, WhatsApp, booking tools or lessons. A separate written agreement is required for any special confidentiality undertaking. This does not remove our applicable privacy or confidentiality obligations. Essential only keeps sign-in, security and requested services working. Allow all also enables analytics (Google and Vercel) and advertising measurement (Google, Meta and TikTok on the public website). Google ad measurement needs both analytics and marketing permission; Google ad personalization stays off. Campaign codes are kept in this tab for up to 30 minutes of inactivity and can accompany a booking; Google click identifiers require both permissions and are not forwarded to Cal.com. Pixels collect technical visit data; after a successful enquiry, TikTok may receive non-anonymous hashes of email and international phone for matching. Choices apply across Yalla Araby apps in this browser. Change or withdraw them using Privacy choices. Necessary error diagnostics operate separately.

Acceptable use

Use the service lawfully and respectfully. Do not impersonate others, interfere with security, test or scrape the platform without authorisation, upload malware, harass others, infringe rights, or use the service for unlawful surveillance, intelligence gathering, political targeting or sanctions evasion. Protect your credentials and promptly report suspected unauthorised access.

Payments, refunds and statutory withdrawal

Refund policy: We do not offer discretionary refunds for change of mind or non-use. This does not affect any statutory withdrawal rights or entitlement to a refund, price reduction, repeat performance, or other remedy under applicable law. Where such rights apply, they take priority over this policy. Any agreed rules for missed lessons, cancellation and rescheduling are subject to those rights. If we cancel, cannot deliver, or materially fail to supply what was agreed, the remedies required by applicable law remain available; this refund policy does not require you to accept credit where you are entitled to a refund. For covered EU/EEA and UK distance contracts, consumers generally have 14 days from conclusion of a service or digital-content contract to withdraw, subject to applicable exceptions. Contact info@yalla-araby.com or write to our address with a clear statement of withdrawal and sufficient order details. You do not need to give a reason or use a particular phrase. Any additional legally available withdrawal method remains available. Starting a live service does not automatically remove the right to withdraw. Where you expressly request an early start and the legal conditions are met, a proportionate charge may apply for services already supplied. For digital content, loss of withdrawal rights on commencement of supply requires the legally required prior express consent, acknowledgment and confirmation. Accepting these Terms alone is not that consent. Mandatory remedies for defective or undelivered supply remain unaffected. To withdraw from an online purchase, open Billing in your account, choose “Withdraw from contract” beside the order, review the details and select “Confirm withdrawal”. No reason is required. We save your notice and provide a downloadable acknowledgement with its content and submission date/time, and send confirmation by email. You may also send an unambiguous withdrawal statement to info@yalla-araby.com with your name and purchase reference; this form is not your only option. Receipt of a notice is separate from completing any refund. Requesting immediate digital access does not by itself waive statutory withdrawal or refund rights.

Availability and responsibility

We take reasonable care but do not guarantee uninterrupted availability or error-free operation. We may make reasonable operational changes and suspend or terminate access where proportionate for security, non-payment, material breach or protection of others. These actions do not remove remedies required by law. Nothing excludes or limits liability that cannot lawfully be excluded or limited, including for fraud, wilful misconduct or personal injury where applicable. Any purchase-specific limitation is subject to mandatory law.

Third parties, complaints and changes

Third-party services have their own terms and privacy notices; this does not remove our obligations to you. Send complaints, refund or withdrawal requests, privacy requests and other enquiries to info@yalla-araby.com, call +41 79 867 44 44, or write to Mohamed Megehed, Yalla Araby, Rathausgasse 1, 3011 Bern, Switzerland. Material changes to these Terms apply prospectively and will be communicated appropriately. They do not silently replace agreed conditions for an existing purchase. Any agreed governing law, forum or dispute process remains subject to mandatory consumer protections and rights to approach competent courts or authorities.