Privacy Policy
Last Updated: October 31, 2025
Introduction
At Yalla Araby, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.yalla-araby.com and use our Arabic language learning services. We understand that privacy is important to you, and we take our responsibility to protect your personal data seriously. This policy applies to all users of our platform, including students, instructors, and visitors to our website. By using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services. We may update this Privacy Policy from time to time, and we will notify you of any changes by posting the new policy on this page and updating the 'Last Updated' date.
Information We Collect
1.1 Personal Information: When you register for an account, book classes, or communicate with us, we collect personal information that you voluntarily provide, including: - Full name and preferred name - Email address - Phone number - Date of birth (for age verification) - Country of residence and time zone - Payment information (credit card details, billing address) - Profile picture (optional) - Language learning goals and proficiency level 1.2 Automatically Collected Information: When you access our website and platform, we automatically collect certain information about your device and browsing activity, including: - IP address and location data - Browser type and version - Device type and operating system - Pages visited and time spent on each page - Referring website addresses - Clickstream data and navigation patterns 1.3 Class and Learning Data: During your use of our educational services, we collect: - Class attendance records and scheduling history - Learning progress and assessment results - Communication between students and instructors - Class recordings (if enabled and consented to) - Homework assignments and materials submitted - Feedback and ratings provided by students and instructors 1.4 Communication Data: We retain records of your communications with us, including: - Customer support inquiries and responses - Email correspondence - Chat messages and feedback forms - Survey responses and testimonials 1.5 Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can control cookie preferences through your browser settings.
How We Use Your Information
2.1 Service Delivery: We use your personal information primarily to: - Create and manage your user account - Process class bookings and schedule lessons - Match you with appropriate instructors based on your learning goals - Facilitate communication between students and instructors - Provide access to learning materials and resources - Process payments and maintain billing records - Send class reminders and scheduling confirmations 2.2 Service Improvement: Your information helps us: - Analyze platform usage and identify areas for improvement - Develop new features and enhance existing services - Customize your learning experience based on your preferences - Monitor and evaluate instructor performance - Conduct research on language learning effectiveness - Troubleshoot technical issues and optimize platform performance 2.3 Communication: We use your contact information to: - Send transactional emails related to your account and classes - Provide customer support and respond to inquiries - Send promotional offers and marketing communications (with your consent) - Share important updates about our services and policies - Request feedback on your learning experience - Notify you of changes to our terms or privacy practices 2.4 Legal Compliance and Safety: We may use your information to: - Comply with legal obligations and regulatory requirements - Protect against fraud, abuse, and security threats - Enforce our Terms and Conditions and other policies - Resolve disputes and investigate complaints - Protect the rights, property, and safety of Yalla Araby, our users, and the public 2.5 Analytics and Marketing: With your consent, we use your data for: - Understanding user demographics and behavior patterns - Measuring the effectiveness of marketing campaigns - Personalizing advertisements and content recommendations - Creating anonymized, aggregated statistics for business purposes
Information Sharing and Disclosure
3.1 With Instructors: We share necessary student information with instructors to facilitate effective teaching, including your name, proficiency level, learning goals, and contact information for class-related communication. Instructors are bound by confidentiality agreements and are prohibited from using your information for any purpose outside of providing educational services. 3.2 Service Providers: We may share your information with trusted third-party service providers who assist us in operating our platform and delivering our services, including: - Payment processors (for handling transactions securely) - Cloud hosting services (for data storage and platform infrastructure) - Video conferencing platforms (for conducting online classes) - Email service providers (for sending communications) - Analytics tools (for understanding platform usage) - Customer support software (for managing inquiries) All service providers are contractually obligated to maintain the confidentiality and security of your information and may only use it for the specific purposes we authorize. 3.3 Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity. We will notify you of any such change and provide you with choices regarding your information. 3.4 Legal Requirements: We may disclose your information when required by law or in response to: - Valid legal processes (subpoenas, court orders, legal proceedings) - Requests from law enforcement or government authorities - Situations involving potential threats to safety or security - Protection of our legal rights and property - Investigation of fraud, abuse, or violations of our terms 3.5 With Your Consent: We may share your information with other third parties when you explicitly consent to such sharing, such as: - Testimonials or reviews (with your permission to use your name and feedback) - Partner organizations or affiliate programs you choose to participate in - Social media platforms if you choose to connect your accounts 3.6 Aggregated and Anonymized Data: We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you for research, marketing, analytics, or other business purposes. This data does not contain any personally identifiable information.